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Secret passenger

To identify "problem" areas in passenger service and identify areas for further improvement of quality of rendered services, LLC management company "AVIASERVICE" runs the program "Secret passenger". To participate in the program can any passenger who has used the services of LLC Management Company "AVIASERVICE" and fly on an international or domestic routes.


In the opinion of management LLC Management Company "AVIASERVICE", to objectively evaluate the quality of airport services can only real passengers, greeters, mourners and guests of the Voronezh airport.


  • Taking part in the program "Secret passenger", you will help our company to improve the level of service that we strive to constantly improve.

The duration and conditions of the program "Secret passenger":

In the period from 01.01.2017 to 30.11.2017 any passenger can register as a participant of the program "Secret passenger".
For registration, please complete the application in free form with contact information (name, age, date, flight plan) and send to the email address mail@voz.aero.
Your opinion is very important for us!

After this the participant will receive detailed instruction by e-mail. The participant has to give fulfilled tasks no latter than 7 calendar days after flight. Registered participants of «Secret passenger» must not promulgate their participant  till the end of the program. At the end of the year the most active participants of the program will be determined.The most active participants sent more detailed report will receive the sertificate for rent-free service in business lounge «Platonovsky» in airport Voronezh for the period mentioned in the sertificate. «Secret passenger» who will send more detailed reports about fulfilled tasks for one year will be rewarded by present.

The results of the program will be summed up at the end of the 2017 year.